Think of your office as a rowing crew. As the workplace coxswain or person in command, it’s your responsibility to spot underperforming staff on your boat and facilitate them out of their slump. After all, it takes multiple oars to reach the finish line. When any member fails to drag his or her weight, it drags down the complete team’s performance.
If you’re in a management position for long enough, at some point, you’re probably to encounter an employee whose Performance isn’t up to mark. While you may be tempted to ignore the problem and hope it goes away, it is more likely that the problem will only get worse. An underperforming worker will have a negative upshot effect on the rest of the alternative staff because other employees are forced to choose up the slack. This can cause everything from feelings of resentment to burnout to high turnover.
The next time you’re feeling your team going adrift due to an underperforming employee, try these five steps to turn things around and boost productivity.
Address the problem immediately
Approach an underperforming worker immediately, therefore, you’ll discuss the poor performance and set a corrective course ASAP. But you need to be tactful. You don’t wish to launch right into a listing of things the executive skilled is doing wrong. Otherwise, your worker can become defensive quickly away and tune you out. When it involves this first spoken conversation, the additional constructive your criticism is, the better.
Explain that you simply have determined a decline in work quality and raise if there’s one thing happening. Listen for cues about interpersonal conflicts that might be hindering the worker. Perhaps he or she feels further training is needed to perform well in the role. Or there may be issues outside of work. Make sure you reiterate, and that the person grasps, the full scope of their responsibilities and expectations for the position.
Timing Is Everything
Try not to reprimand an employee in the heat of the moment, when you’re more likely to say something you’ll later regret. Once you’ve given yourself time to cool down off, schedule a one-on-one meeting with the employee. Be ready to have a two-way conversation that allows your employee to explain his or her side of the situation.
Instead of simply speaking in broad terms, be as specific regarding the performance issue as you can; be ready with notes or documentation specifically wherever the performance drawback lies. If the problem is targets connected, have your figures prepared. If the employee incompliant with company policy, have the policy available.
The discussion ought to leave completely no area for mistake. You should be causation a transparent message and explaining your expectations during a method that’s simply understood
Let them know you’re on their side
Discussing employees’ underperformance could be necessary to opening move to firing them. They know these as well as you do. So after you sit somebody right down to tell them there’s a drawback with however they’re doing their job, that person might don’t have any plans whether or not you genuinely wish to help or are simply gathering ammunition.
Make your smart intentions as clear as you’ll with phrases like “We can get through this,” or “We can notice the way to beat this.
Encourage a sense of ownership
Many staff isn’t simply “earning a paycheck” and don’t have any real excitement regarding the corporate, its vision, or its opportunities— or do they see themselves as an integral part of the enterprise.
Performance reviews, training, and mentoring can help an employee see that their job is important and that their contribution is valued—helping to build a “sense of ownership”—but there also needs to be a cooperative, “we’re tried together” philosophy that’s perceivable throughout the corporate, starting at the top.
With underperforming employees, the spark to motivate positive change is often simply an attitude adjustment, so work hard to get them to see that their success and the company’s success are intertwined. Do this with respect and with a real plea for them to require “ownership” of their role within the company, and you’ll be afraid at the performance turnaround.
A good leader knows when to pause and change the gear for better functionality. So next time when you come across an underperforming employee, spend some time to find the root cause of their underperformance and implement the above-discussed suggestions to boost up their morale and productivity.